Returns, Refunds & Replacement Policy

Returns

We generally do not accept returns for:

• Change of mind
• Incorrect size selection
• Personal preference
• Minor colour variation due to screen settings
• Natural variations in fabric or craftsmanship

Damaged or incorrect products

If you receive a damaged product or an incorrect item, please contact us within 48 hours of delivery. To process your request, the following are required:

• A continuous, unedited opening video starting before the package is opened and showing the complete unboxing.
• Clear photographs of the issue.
• Your Order Number.

The product must remain unused, unwashed, unaltered, and in its original packaging with all tags attached.

Resolution

After your claim is verified, you may choose one of the following:

• Replacement (subject to stock availability)
• Store Credit equal to the purchase value
• Refund to your original payment method

If the product is available, we will dispatch the replacement as soon as possible. If the product is temporarily out of stock and a restock is planned, you may choose to wait — we will notify you once it becomes available. If the product will not be restocked, or if you prefer not to wait, you may choose Store Credit or a Refund.

Claims that cannot be approved

• The required opening video is unavailable, edited, or incomplete.
• The issue is reported after 48 hours of delivery.
• The product has been used, washed, altered, ironed, or damaged after delivery.
• The damage resulted from improper handling or misuse.

Exceptional returns

Returns may be approved only in exceptional cases, such as receiving an incorrect product. If approved:

• The request must be made within 3 days of delivery.
• The item must be unused and returned with its original tags and packaging.
• Return instructions will be shared by our customer support team.

Return shipping

Where a return is approved, return shipping charges are the customer's responsibility unless the return is due to an error on Shigara's part.

Refund timeline

Approved refunds are generally processed within 5–7 business days after the returned product has been received and inspected.

Cancellation policy

Once an order has been placed, cancellation requests cannot be accepted. If Shigara is unable to fulfil an order because of stock unavailability or any unforeseen circumstance, the order will be cancelled and the full amount paid will be refunded.