Shipping Policy

Order processing

Orders are usually processed within 1–2 business days after confirmation. Processing may take slightly longer during festivals, promotional events, or periods of high order volume.

Delivery

Delivery timelines depend on your location and courier partner. While we do our best to deliver your order as quickly as possible, delays caused by courier services, weather conditions, public holidays, or other unforeseen circumstances may occur.

Shipping address

Please ensure that your shipping address and contact details are accurate while placing your order. If an order is returned because of an incorrect address, refusal to accept delivery, or unsuccessful delivery attempts, additional shipping charges for re-dispatch will be the customer's responsibility.

Limited collections

Many Shigara styles are thoughtfully chosen and released in limited quantities. Once a design is sold out, it may not always return.

Restock requests

For products marked Out of Stock, logged-in customers can submit a Restock Request through our website. Please note:

• A restock request lets us know you're interested in the product.
• It does not guarantee that the product will be restocked.
• Restocking depends on customer demand, the availability of materials, and production feasibility.
• If the product is restocked, customers who requested it will be notified.